Refund policy

Return & Refund Policy

Last updated: June 2025

We want you to love your SHADERS. If something isn't right, we'll make it right.

Return Window

You have 30 days from the date of delivery to request a return.

Eligibility

To be eligible for a return, items must be:

Unused and in the same condition as received
In the original packaging
Accompanied by proof of purchase

Items that are damaged due to misuse or show signs of wear are not eligible for return.

How to Return

Email us at info@shaders.store with your order number and reason for return
We will provide return instructions within 48 hours
Ship the item back using a trackable shipping method
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We offer exchanges for a different style or color, subject to availability. Contact us at info@shaders.store to arrange an exchange.

Defective or Wrong Items

If you received a defective or incorrect item, contact us immediately. We will cover all return shipping costs and send a replacement or issue a full refund at no charge.